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Frequently Asked Questions
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Purely cookware stands out due to its innovative design and commitment to quality. Crafted with a blend of cutting-edge technology and eco-conscious materials, our cookware not only elevates your cooking experience but also promotes healthier and sustainable living. Our products are meticulously designed to offer durability, non-toxicity, and superior performance, empowering you to create culinary masterpieces while embracing a mindful lifestyle. With a focus on functionality and style, Purely cookware redefines kitchen essentials, setting new standards for convenience, health, and environmental responsibility.
For optimal maintenance of your Purely cookware pots and pans, we suggest hand washing them using mild, soapy water and a soft sponge. To ensure longevity, allow the cookware to cool before cleaning to prevent sudden temperature shifts that could potentially affect the non-stick coating. While the metal steamer basket is dishwasher safe, we advise hand washing the nesting utensil (and Spruce Steamer if part of your collection), as these items made of wood are not dishwasher compatible.
All orders with in stock items take up to 4 business days to process before heading out the door and generally take 2-7 business days for delivery. Free standard ground shipping applies to orders over $50 in value (after discounts and before taxes) in the 48 contiguous states and does not apply to Hawaii, Alaska or Puerto Rico. We do not ship to APO/FPO addresses or P.O. boxes.
Please note, processing times are in addition to the transit time estimates. Due to global logistical delays, all shipping carriers will no longer guarantee transit times. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee. Shipping times to Alaska, Hawaii and Puerto Rico take an average of 14 business days for delivery. Expedited shipping fees (when available) are not refundable.
Purely values your satisfaction with our products. We offer a 30-day return policy for items purchased directly from our website. If for any reason you’re not completely satisfied with your Purely cookware, you can return it within 30 days of delivery for a full refund. Please ensure the product is in its original condition, unused, and in its original packaging. For returns, contact our customer service team, who will guide you through the process and provide assistance with your return. Please note that return shipping costs may apply, except in cases of product defects or errors on our part.
Purely stands behind the quality and craftsmanship of its products. We offer a limited lifetime warranty on our cookware, reflecting our commitment to your satisfaction. This warranty covers manufacturing defects and issues arising from normal, intended use of the product. If you encounter any problems with your Purely cookware due to manufacturing defects, please reach out to our customer service team. They will be happy to assist you in resolving the issue or facilitating a replacement, ensuring that you continue to enjoy the excellence and reliability synonymous with Purely products.
Congratulations on your special occasion! At Purely, we’re thrilled to be a part of your celebration. Currently, we don’t offer a direct registry service on our website. However, many popular wedding registry platforms allow you to add items from various retailers, including Purely products. Simply visit your preferred registry platform, create your registry, and explore the option to add items manually. Search for ‘Purely’ to add our cookware to your registry, making it easier for your loved ones to find and gift you the quality and elegance of Purely cookware for your new journey together.
At Purely, your safety is our priority. Our cookware handles are designed with heat-resistant materials to minimize heat transfer during cooking. However, it’s essential to exercise caution as prolonged exposure to high heat sources can potentially warm the handles. We recommend using protective gear, such as oven mitts or handles covers, especially when cooking over high temperatures or when the cookware has been in the oven. This precaution ensures a comfortable cooking experience while maintaining safety and preventing accidental burns.
Our Purely bakeware is crafted with a premium non-stick coating designed to offer exceptional release properties. While parchment paper is not necessary when using our bakeware, some recipes or personal preferences may benefit from its use. It can simplify cleanup and add an extra layer of protection when dealing with sticky or delicate ingredients. If you choose to use parchment paper, ensure it fits the bakeware properly and doesn’t extend beyond the edges to prevent potential burning. Experimenting with different recipes and techniques will help you determine when using parchment paper enhances your baking experience with Purely bakeware.
Purely products are crafted with precision and care, sourced from quality materials around the globe. Our commitment to excellence drives us to collaborate with expert manufacturers who adhere to our stringent quality standards. While the materials are sourced internationally, our products undergo meticulous design and quality control processes in facilities renowned for their expertise in producing premium cookware. Rest assured, Purely ensures that every product meets our high standards for durability, functionality, and eco-consciousness, regardless of its origin.
Absolutely! Purely cookware is designed for versatile use across various cooking methods. Our cookware is oven-safe, allowing you to seamlessly transition from stovetop to oven for a wide range of recipes. Additionally, our cookware is compatible with conduction cooking, ensuring even heat distribution for consistent and efficient cooking results. Whether you’re braising, sautéing, baking, or searing, Purely cookware offers the flexibility and durability needed to elevate your culinary creations on multiple cooking surfaces, making it a reliable and convenient choice for your kitchen adventures.
Currently, Purely doesn’t offer gift cards for purchase. However, our wide range of cookware products makes for excellent gifts! Whether it’s a special occasion, holiday, or simply to share the joy of cooking, our premium cookware sets and individual pieces are perfect choices to delight your friends, family, or loved ones. Explore our collection and select the ideal Purely cookware that suits their culinary preferences, adding a touch of elegance and functionality to their kitchen.
Purely is committed to sharing our exceptional cookware worldwide. We offer shipping to various locations across the globe, ensuring that cooking enthusiasts everywhere can enjoy the quality and innovation of Purely products. Our shipping destinations cover a wide range of countries, allowing us to deliver our premium cookware to your doorstep, no matter where you are. Simply check our shipping information during checkout or contact our customer service team for specific details regarding shipping availability to your desired destination.
Purely strives to provide affordable shipping options for our customers. Shipping costs may vary depending on your location, the weight of the package, and the shipping method selected. During the checkout process, you’ll have the opportunity to view shipping costs specific to your order before finalizing your purchase. We occasionally offer promotions or free shipping for qualifying orders, so keep an eye out for any ongoing offers that might apply to your purchase. For more detailed information or specific queries regarding shipping costs, feel free to reach out to our dedicated customer service team.